Preparing For Your RV Rental

How far is it from your location to the airport / next shopping centre and gas station?

Please check our locations map. We provide you with directions to the nearest shopping centre. We will also point out where the closest gas station is, so we can optimize your timing.

Can we leave our luggage at the station?

As long as you are departing and returning at the same location, you are welcome to unpack your suitcase in your motorhome and leave it at our rental location. Luggage storage is available in a secured area, however, storage is at your own risk. There is no charge for this service.

What is included in the Convenience Kit?

All items included in our Convenience Kits are listed here.

Are kilometres included in the Basic Rental?

There are no kilometres included yet in the basic rental. You can find more information about our kilometre packs here.

Do we have to stay on a campground or could we park anywhere to overnight?

In any National or Provincial Park, you must use the campground. In other areas, unless otherwise posted (some provinces will prohibit it completely), you can park overnight; however we do not recommend it, and it is at your own risk.

What is the minimum driver’s age?

All drivers must be at least 21 years of age with a valid driver’s license from their country of residence, with no maximum age limit.

Is there a charge for additional drivers?

There is no charge for additional drivers. All drivers must be present with their original driver’s license at the time of departure. Please note, we do not accept any copies of a driver license, original license only.

Do I need special license or bring an international driver’s license?

No special driver’s license is needed to drive any of our vehicles. An international driver’s license is strongly recommended if the original license is not in English or French. Please note that the international driver’s license is ONLY valid in combination with the national driver’s license.

Do we need to pre-book the campgrounds?

Not necessarily; however, in National or Provincial Parks it is recommended; and on busy weekends and Statutory Holidays. A booking fee will apply.

Do we need to pre-book a ferry?

It depends on which ferry you intend to use, some ferries are free as they are part of the highway systems; others are not. Most ferries do not have to be pre-booked but be prepared for line-ups and waiting times.

What is the speed limit in Canada?

Speed limits vary depending on roads and highways – generally range from 50km/h up to 120km/h unless otherwise posted. All speed limits are posted in kilometres.

Can I use my European cell phone in Canada?

Please make arrangements at home with your provider, and be aware that there are high ‘roaming’ charges. If possible use prepaid phone cards like an eSIM for calls within North America and the toll free number, if you need to reach us. Get you eSIM here: Golden eSIM

Can we use items with European plugs/ do you supply adapters?

Anything that can run on 110V (hairdryer, etc.) can be used. You will however require an adapter for North American plugs. We do not supply those.

Do you offer shuttle service?

Four Seasons RV Rentals offer shuttles transfers from and to major airports, airport hotels, and selected hotels. Click Here for a complete list. For arrival on an overseas flight, it is required that customers stay at a hotel for the first night. To schedule a shuttle transfer, please contact the rental station 3-5 days before vehicle pick-up.

Ready To Get On The Road

How long will the paperwork and vehicle demonstration take?

This can vary from 30 minutes to over an hour, depending on the information we already have, and the vehicle type knowledge of our guest.

Am I allowed to drive on gravel roads?

Only if they are ‘public’ roads. However, Four Seasons RV Rentals By Fraserway reserves the right to restrict certain roads, should they present any danger to our vehicles. For all road restrictions, visit our terms and conditions.

Do you rrovide videos on how to operate my RV?

Yes, we have easy-to-follow instructions videos for all our vehicle types. You can watch the videos on your vehicle type page or on our YouTube Channel.

Tip: Click on SHOW MORE under the YouTube video and jump directly to the feature you are looking for. Click on ‘settings’ for subtitles in French, German, Dutch or Mandarin.

Can I cross the border into the USA?

Our vehicles are allowed into the USA free of charge. Just make sure that your personal documentation is in order.

Do we need to weigh the RV at the truck scales on the highway?

No, this is for commercial vehicles only.

I ran into an issue with the RV, who do I contact?

If you experience any issues with your RV during your trip, please contact Fraserway RV OnRoad Support Service:

Tel./Whatsapp: 1-604-636-3057
Email: [email protected]
Find Hours of Operation and more details here

Heading Home

What time do I have to be at the rental depot on the return date, my flight does not leave until 10pm?

Vehicles must be returned (inspection ready) to the rental station between 9am and 11am. A minimum CA$50 per hour penalty will be charged for returns after 11:00am without prior authorization from the rental station. Our crew needs that time to turn around the RV properly.

Does the RV need to be washed on the outside before returning it?

No, only if the dirt level would not allow us to check for any damage on the RV exterior.