Question About Your Rental?
Visit Our Frequently Asked Questions.
If you experience any problems with your RV during your travel, please call your Four Seasons OnRoad Support Service at 1-866-535-6601 during the following hours:
- Monday – Friday: 4:00 am – 5:00 pm PST
- Saturday: 9:00 am – 2:00 pm PST
- Please note that the time zone for above hours is that of British Columbia and Yukon (Pacific Standard Time or UTC−8, daylight saving time: UTC−7)
Outside these hours or when all our OnRoad Agents are serving other customers please leave a voice message and we will get back to you as soon as possible. The same applies should you prefer to contact us by email.
When calling our OnRoad Support Service, please have the following information ready in order for our support team to assist you as efficiently as possible:
- Your RENTAL AGREEMENT NUMBER (Can be found at the top left of your rental agreement) or your UNIT NUMBER (Can be found on your key tag)
- Your exact current location
- Your further travel plans
- Please describe the problem as detailed as possible: